Certifications

Quality is one of the main pillars of progress of the TOMPLA's activity. For this reason we consider that:

• Quality is meeting our clients’ needs, which is achieved by doing our job properly.
• The method for achieving Quality is through planning and prevention.
• Quality in our work is the fundamental tool for continuous improvement.
• TOMPLA stands out for the Quality of its products and service. This Quality is the result of the effort and work of every employee in the organisation.

Our policy is based on the message disseminated by the founders of TOMPLA:

"Getting to know the client is important to us, knowing what they want, always being the best and believing that our obligation to them is constant."

This key that has allowed us to open the door to the future is, currently, the basic premise of the organisation. For that purpose, we follow these guidelines:

• Not to be just suppliers of kilos of folded paper.
• Approach clients directly; provide custom-made responses to every order, every client and ever sector.
• Be known as an open and imaginative manufacturer, not just for envelopes as a product, but for envelopes as a service or solution.
• Have complete and versatile industrial infrastructure, organised to respond with flexibility and without fault.
• Have people available to respond quickly, accurately and intelligently, with contributions that go beyond the mere execution of tasks.
• To work in partnership with those suppliers that are able to integrate customer service ideas and demands.
• Be where the clients are, with a geographically localised organisation, prepared to attend clients in person.
• Sell service, not just finished products; find clients, not just orders.

The TOMPLA management team makes a commitment to provide the means necessary for the implementation, development and continuous improvement of the effectiveness of the Integrated Management System for Quality and the Environment, and thus meet the legal and statutory requirements, and those of our clients.

For this purpose, the Management considers the training of all employees to be of vital importance, as well as maintaining some channels of communication, enabling a correct flow and analysis of the information in the organisation and facilitating the management and improvement of all processes, including the Integrated Management System for Quality and the Environment.

In order to apply this policy, quality objectives are defined, which are periodically reviewed to ensure compliance.